This "monolithing" has been happening at my company for awhile now. I work for an airline, and the customer service side has been streamlined quite a bit for workers, with interfaces making things really easy...until they're not. Much of the heartburn this summer could be avoided if workers were empowered to get, well, more creative. You can't figure out workarounds if you don't know the system.
Definitely rare clarity to explain. Lucky to find this article.
This "monolithing" has been happening at my company for awhile now. I work for an airline, and the customer service side has been streamlined quite a bit for workers, with interfaces making things really easy...until they're not. Much of the heartburn this summer could be avoided if workers were empowered to get, well, more creative. You can't figure out workarounds if you don't know the system.